Guardian LifeWatch – Built Custom Artificial Intelligence (A.I.) Functionality to Replace Overseas Call-Center.
Zack Lewis : October 7 2020
Guardian LifeWatch’s business was hit hard as a result of COVID-19. Call center employees overseas were not allowed to go to the office, and it put their front-end sales process in jeopardy. Ownership had already invested a sizeable amount of money over the year with teams of engineers to build out A.I. functionality that still hadn’t been completed. Now their business was at risk due to this unprecedented and unforeseen global pandemic.