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Tag: Contact Center

Does your Agency have a viable Post-AEP Strategy?
Contact Center

Does your Agency have a viable Post-AEP Strategy?

by Zack Lewis - 2 months ago

The day after AEP is the day before AEP!   Every year, agencies that focus…

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What makes an Effective Call Auditing Program
Contact Center

What makes an Effective Call Auditing Program

by Zack Lewis - 2 months ago

  Why a Call Auditing Program?   We have all heard the phrase “This call…

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How to Automatically Track Commissions by Carrier, Product, Agent, State, and anything else you want.
Contact Center

How to Automatically Track Commissions by Carrier, Product, Agent, State, and anything else you want.

by Zack Lewis - 2 weeks ago

In a previous article I talked about in 2020 you can now manage your entire agency…

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